The team

Alan Ottey

MIPM

Associate Partner

Having worked in Town Centre Management for over 20 years and covered 6 town centres across Leicestershire & Warwickshire, Alan has amassed considerable experience in the creation of Town Centre Partnerships and has also worked on the development of Business Improvement Districts.

A recognised Markets and events expert, Alan has led two winning entries in the Best UK Street Market, along with other accolades, such as the Great British High Street award for London and the Market Initiatives award. Alan has also been a key member of both the Association of Town and City Management (ATCM) and National Association of British Markets Authorities (NABMA) for a number of years.

One of the founding members of the Institute of Place Management, Alan has been involved in producing best practice manuals published by Department of Communities and Local Government (DCLG) and various markets industries publications and he also sits on the final adjudicating panel of the Purple Flag Awards for the evening economy.

Alan supports Heartflood in advising on all matters linked to Markets and excels in developing Policy, Strategy and Operational Management plans, all of which are produced with a passionate and pragmatic flair.

“Heartflood were there when we needed them, quick to positively respond to queries, demands – and indeed anything we placed before them. The Heartflood people became a real asset, and a proper part of the BID team.”

“We have worked closely with Heartflood since the original development stages of our BID in 2018, with them recently working with us to secure a successful second term. We have always found them to be both attentive to our requirements and able to advise and guide us in a timely and expert manner.”

"We were extremely pleased with the work that was carried out by Heartflood, the consultation responses, the comprehensive report evaluation, and the best practice that was recommended. I would highly recommend Heartflood.”

“The Heartflood team supported a vibrancy project for Dudley town centre and we received a comprehensive set of recommendations which we have successfully started to implement. We were very impressed with the approach taken, including excellent levels of stakeholder engagement & liaison.”

“Heartflood undertook a major project across East Hampshire & Havant, which included a review of 16 town centres, and we were very impressed with both the work of the team and the series of expert recommendations which we received.”

“Heartflood recently carried out two projects for the District Council and we found the team to be knowledgeable, adaptable to our requirements and willing to spend a good degree of time on site, all of which helped us achieve a positive outcome.”

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