The team

Kim Hulse

B.Sc.Hons DipM

Associate Partner

Kim has over 20 years’ experience within retail, working in product management with both national retailers and independent stores.

Kim’s particular areas of expertise are in defining the customer offer, mapping the customer journey and developing the customer experience. With this insight into customers, Kim develops strong digital and in-store trading and marketing strategies that align with the customer’s needs and deliver a strong customer experience.

Kim relishes launching new projects, from idea development to delivery and has experience of launching new businesses, new websites, new products and community projects. More recently, Kim has been instrumental in building a team of volunteers for Visit Knowle, leading the place marketing strategy and spending time engaging with local businesses.

Kim’s pragmatic, supportive, can-do attitude ensures projects are delivered successfully on time and on budget.

“Heartflood were there when we needed them, quick to positively respond to queries, demands – and indeed anything we placed before them. The Heartflood people became a real asset, and a proper part of the BID team.”

“We have worked closely with Heartflood since the original development stages of our BID in 2018, with them recently working with us to secure a successful second term. We have always found them to be both attentive to our requirements and able to advise and guide us in a timely and expert manner.”

"We were extremely pleased with the work that was carried out by Heartflood, the consultation responses, the comprehensive report evaluation, and the best practice that was recommended. I would highly recommend Heartflood.”

“The Heartflood team supported a vibrancy project for Dudley town centre and we received a comprehensive set of recommendations which we have successfully started to implement. We were very impressed with the approach taken, including excellent levels of stakeholder engagement & liaison.”

“Heartflood undertook a major project across East Hampshire & Havant, which included a review of 16 town centres, and we were very impressed with both the work of the team and the series of expert recommendations which we received.”

“Heartflood recently carried out two projects for the District Council and we found the team to be knowledgeable, adaptable to our requirements and willing to spend a good degree of time on site, all of which helped us achieve a positive outcome.”

105 Longdon Road, Knowle, B93 9HT
E info@heartflood.co.uk T 07854 027080